Branding Archives : Page 8 of 14 : Persona Design

CEO Brand Leadership: How Does Your Leadership Impact Your Brand?

October 21, 2014/0 Comments/in Brand Leadership, Brand Personality, Brand Profiling & Positioning, Branding, Business /by Lorraine Carter

Branding is the dominant decider for competing successfully in today’s business world. Organisations with the strongest brands are able to achieve far greater market share, higher profits, and long-term viability and sustainability. Whilst most companies focus their branding efforts on marketing, platform and brand collateral, many neglect one of the most important drivers of their brand – their chief executive’s or managing director’s brand leadership.

Particularly in a small, medium or large businesses (SMEs), the company leader is the single most powerful influencer on branding, the visionary behind the brand. Downplaying or ignoring your role in shaping your company’s brand often weakens your potential success and dilutes the potential impact of your brand. Whereas on the other hand, embracing your brand potential as the leader and visionary behind your brand provides the additional direction and focus much needed to help your brand grow and flourish.

We work with a lot of SME owner managers, helping them by adding distinction, structure, substance and more compelling meaning (from a customers perspective) to their vision of their brand. This is a key part of our work and ultimately critical to our clients brand success and the work we do in supporting them in their businesses.

Why Strong Leadership has a Powerful Brand Influence

A business brand is so much more than a name and logo. It’s the total brand experience from the moment a customer first interacts with anything that represents your brand. This could be an employee, a referral or conversation about your business, an article in the media, a person or an indirect affiliation which represents your business. It involves every piece of brand collateral, from your business cards to your website and product packaging, the look of your retail location or business interior, and every visual representation across all customer touch points. What’s more, your brand encompasses all the intangible aspects of your business – it’s reflected in your employees behaviour, your customer service, your pricing policies, the internal culture of your organisation and your total customer experience offered.

All of these elements together shape customer perceptions of a brand. In an SME business, the leader has the final say on every ingredient that goes into creating, developing, directing, growing and maintaining the brand. Each decision you make has the potential to impact your brand, for better or worse. Branding begins from the inside out – as a leader, you set the tone that resonates throughout your company and extends to your customer-facing brand experience, all of which is critical to your businesses survival, growing profitability and long term success.

One of the most familiar examples of this concept in action exists in chains and franchises. For instance, most people have been to more than one McDonalds, or Starbucks, or KFC. You’ve probably noticed that while they are the same stores, selling the same products in the same way, they can be quite different in brand experience. One chain location may be clean and well-lit, with a fast and friendly service, while another may be unkempt and slow, with terrible service and miserable employees.

This sometimes striking difference is the result of indifferent leadership, typically the store manager or franchise owner. If the leader of a franchise store is disengaged and out of touch, the brand suffers even with the backing of a national or global brand name behind it.

CEO Brand Vision: How Influential Leaders Shape Brands

In contrast, to the leader who pays little or no attention to their influence on their branding, some leaders carry a company’s brand and drive it with incredible success. Having a strong brand vision as a leader creates a powerful ripple effect that starts with the internal company culture, and extends into customer interactions and overall brand perceptions. Apple CEO Steve Jobs is a well-known example of this. The brand floundered and nearly went into bankruptcy when Jobs left in 1985, but bounced back stronger than ever with his return in 1997.

Image via www.nikeblog.com

Phil Knight, co-founder of Nike and CEO of the company until 2004, when he resigned but remained involved as chairman of the board, has continuously served the Nike brand through a powerful brand vision. Knight’s leadership ensured that the company maintained an internal culture that lives and breathes sports. Employees at Nike are highly competitive, careers are envisioned as extended sports seasons, and committees are quarterbacked rather than led. This pervasive dedication to the industry, to fans, and to players has cemented Nike as a global leader in the sports sector. Customers respond to the passion behind the company with a strong brand loyalty that mirrors the internal culture.

Image via www.virgin.com

Among iconic brand visionaries, Sir Richard Branson is another standout example with a powerful personal brand that unifies more than 400 companies under the Virgin umbrella. Branson himself understands the supreme importance of branding, and knows exactly how he wants the Virgin brand to be perceived. He is a great living example of the visionary behind the brand. In an interview with Inc. magazine, Branson says, “I think people see the Virgin brand as not taking itself too seriously. It’s a fun brand, an adventurous brand. It generally offers great quality at great value…It’s a people brand.” Fun and adventurous certainly describe Branson himself, who’s attempted several outrageous stunts, such as flying around the world in a hot air balloon and trying to break the trans-Atlantic sailing record.

CEO Brand Leadership: Driving the Customer Brand Experience

Visionary leaders understand exactly how they want their brand to be perceived, and take steps to ensure that the brand is represented consistently throughout all channels and at every touch point. A consistently strong brand strategy creates powerful customer experiences that engenders strong loyalty.

Image via www.buildabear.com

Maxine Clark is the visionary leader of Build-a-Bear Workshop, a retail toy outlet that creates a highly personalized experience for its customers, the young and the young at heart. Clark’s official title is Chief Executive Bear (CEB), which is just the beginning of the consistent branded experiences she brings to the company.

Image via www.buildabear.com

Build-a-Bear is a completely customer-centric organisation. This unique toy retail model allows customers to design their own stuffed toys, and then watch the personalized toy made right in the store. The Build-a-Bear brand stands for whimsy, love, and the magic of childhood, and every aspect of the company is designed around amplifying that brand story, its values and promise.

Image via www.buildabear.com

In addition to hiring employees and managers based on customer-focused personality and the ability to see themselves through the eyes of a child, Build-a-Bear engages their young customers at every opportunity. The company website lets children create virtual versions of themselves and their stuffed creations, and interact with other bear owners online. They provide each bear with a built-in barcode and a “birth certificate” so that lost bears can be returned to any store and matched with their owner. The company also recruits and maintains a team of kids called “Cub Advisors” who provide feedback, ideas for new animals, and thoughts on other Build-a-Bear products and services.

In an interview with TeleTech, Maxine Clark said, “You don’t have to have all the ideas. Let customers give you ideas. It’s not about being psychic. We are just really good listeners.” The customer-focused brand has achieved tremendous success, with more than 400 retail outlets around the world and nearly $400 million in annual revenue.

CEO Brand Leadership: Influencing Brand Originality

Distinctive brands truly thrive, standing head and shoulders above their competitors, and visionary brand leadership typically is the secret catalyst behind driving that brand success.

Image via www.johnnycupcakes.com

Such is the case with Johnny Cupcakes, a unique apparel company that sells branded t-shirts and more with a baking theme. The company’s ironic shirts are packaged in baking styles like frosting cans and donut boxes, and the stores display merchandise on oven racks and baker’s shelves, with decorations like industrial mixers.

Image via www.johnnycupcakes.com

This unique brand is highly successful with thousands of fans, some of which are dedicated and loyal enough to have tattoos of the Johnny Cupcakes’ cupcake-and-crossbones logo!

Image via www.johnnycupcakes.com

Johnny Earle, the founder of the company, started Johnny Cupcakes when he was in his early 20s. Earle committed himself fully to developing the distinctiveness of the brand, investing almost nothing in advertising in favour of creating an incomparable brand experience in his retail locations, from the displays and shelving right down to the smells of a bakery, achieved with frosting-scented air fresheners.

CEO Brand Leadership: Connecting Your CEO Brand to Your Company Brand

Sir Richard Branson is highly conscious of the Virgin brand and treats it as not just as a company, but as a lifestyle. Throughout every piece of brand messaging that bears Branson’s name or participation, he repeatedly reinstates and lives the Virgin culture and core values, ensuring a clear vision, mission, and direction that is echoed through the vast Virgin empire.

As a leader, you have the opportunity to exert a powerful influence on your brand, from all the internal processes and details to external customer and stakeholder perceptions and experiences.

“Living the brand” is a very effective strategy for any leader, regardless of the size of your company. When you channel your leadership skills into directing and building both your company brand, while ensuring your personal brand is fully aligned to those product or service brand values, you ensure both internal and external brand consistency. This relentless focus to constantly deliver on your brand promise to both your employees and customers alike is what ultimately makes brands successful, gives them longevity and helps grow your company’s long term profitability.

What do you think?

• Does your current leadership style reflect your company brand?

• What is the internal perception of your brand at your company?

• How many brand elements do you have direct control over within your company?

• Do you have a strong brand vision that guides your leadership actions?

• What changes can you make in your day-to-day leadership to encompass and support more of your brand’s core values?

• Are you “living the brand” and leading by example in living the brand? Are your employees living the brand?

Feel free to leave your thoughts in the comments below. We’d love to hear from you!

Brand Strategy: Getting Your Brand Noticed at Fingal Enterprise Week 2014

October 17, 2014/0 Comments/in Brand Personality, Brand Strategy, Branding /by Lorraine Carter

Last weeks event at Fingal Enterprise Week 2014, run by Fingal Local Enterprise Office, was a huge success judging by all the enquiries and warm messages we’ve since received.

I was speaking alongside Terry Prone from The Communications Clinic together with Al Dunne, Breda Browne and Padraig McKeon on the theme of “Getting Noticed: Branding, Communications and PR for SME’s”.

Terry Prone, well known internationally as an authoritative commentator and leading advisor on reputation management, and the most frequently used crisis management consultant in Ireland, a regular on TV (NBC, CNN, PBS, BBC and ITV) and radio and the author of twenty six books, eight of which are critically acclaimed, was as compelling as ever. A highly informed and masterful story teller she had everyone riveted with her presentation “Effective Communications: How to Find a Voice for Your Business”.

Left to right: Lorraine Carter, Terry Prone, Al Dunne and Breda Browne

Breda Browne and Al Dunne of Unique Media also had the attendees hooked on their every word with very interesting insights into the world of journalism, PR and media. Breda, a well know journalist who’s written for multiple national publications and held the post of Head of News for Dublin’s Q102 and 98FM shared some very useful information and actionable tips which really engaged the audience. Al, a director, programmer and veteran broadcaster in both domestic and international media (Dublin’s Q102, 4FM, Atlantic 252) for over 30 years, and still much in demand as a stand-in news and talk show presenter, equally engaged and entertained the attendees in his shared presentation with Breda “Generating PR and Media Opportunities for Your Business”.

Padraig McKeon, of McKeon Communications, also with an illustrious career in communications, which include former Managing Director for Drury Communications and currently holding various director and advisory roles such as with Adare HRM, Ocean FM, Irish Nutrition and Dietetic Institute coupled with acting Director of Alumni Relations at DCU, shared some invaluable insights on “Building Business Relationships” and how this has been and continues to be the backbone to his very successful career.

I spoke about “Your Brand’s Personality: Is it Compelling Enough to Grow Your Business? Top Tips to Get You Noticed and Increase Your Customers” which included insights into brand strategy, how brands work, how to use the key elements of our Mastermind Branding Blueprint System™ to build your brand – with a particular focus on the Personality Profile Performer™ module of our system for creating your brands’ personality to make it really captivating and irresistible to your primary target audience.

I also shared real life insights into why people buy brands, together with examples of three highly successful SME brands from the USA, UK and Ireland which, not only generated huge amusement for all, but gave attendees information they could take away, evaluate against their own brand building activities and implement in their businesses immediately.

All in all a very successful event and a big thank you to all involved for making the day a huge success.

Left to Right: Oisín Geoghegan CEO of Fingal Local Enterprise Office, Lorraine Carter of Persona Branding and Design, Paul Reid CEO of Fingal County Council

Social Branding: The New Rules for Brand Success on Social Media

October 14, 2014/3 Comments/in Brand Experience, Brand Personality, Brand Strategy, Brand Values, Brand Voice, Branding, Integrated Marketing, Social Engagement, Social Media /by Lorraine Carter

There’s no doubt about it: If you want a successful brand, you need to incorporate social media into your branding strategy. Customer interactions are increasingly taking place online rather than in person or over the phone, and your audience expects to find a strong social media presence for their favorite brands.

Just how important is social media?

Here’s what the landscape looks like as of January 2014, and the statistics just keep growing:

74 percent of the world’s Internet users are active on social networks

44 percent of users in Western Europe are active on social networks

Mobile is increasingly used for social, and Western Europe’s mobile penetration stands at 128 percent—or 1.28 devices for every person

Social penetration is 78 percent in the UK

Source: US Census Bureau, ITU, CIA

In the early days, brands were successful on social media if they had a lot of fans or followers. The bigger the numbers, the better your brand was perceived. But now that social has exploded into a vast sea of noise, effective social branding has moved out of the numbers game. It’s not the size of your customer base on social media – it’s what you do with it that counts.

Top 4 of today’s most important rules for social media branding success.

Rule 1: Be Consistent

As with any other element of your branding strategy, consistency is vital for social media success. Each of your social channels and platforms should clearly belong to your brand – but remember that consistency extends to much more than your logo and signature colours. With social media, you also need to develop consistent brand messaging, and a consistent tone and voice. Your company can’t be formal and serious on Facebook, yet irreverent and fun on Twitter.

Being consistent on social media requires your brand to develop and adhere to a style that is followed without fail. If you have more than one employee participating in your social media campaigns, especially if they work on different platforms, make sure they’re on the same page when it comes to your brand messaging, promise, values, voice and your brand tone.

Etsy is a strong example of a brand that maintains social media consistency. The online community marketplace with an emphasis on hand-crafted and vintage items has a branded presence on Facebook, Twitter, Google+, and Pinterest, that makes use of the Etsy brand’s simple, memorable logo and distinctive orange brand colouring, paired with plenty of stunning product photos. Etsy frequently and consistently cross-posts to Facebook, Twitter, and Google+, and makes full use of Pinterest with dozens of organized boards arranged into product categories.

Rule 2: Be Active

Simply being on social media will not help your brand. In order to drive social branding, you need to have an active presence on the platforms you use, and interact with your audience frequently. In fact, having an inactive social media page can turn potential customers off, because your brand will be perceived as not interested in hearing from your audience.

For this reason, it’s important to choose the right platforms for your social branding strategy. Many companies make the mistake of thinking that the more social networks they join, the stronger their social marketing will be – but creating accounts on dozens of social platforms and ignoring most of them is actually detrimental to your brand.

Instead, look for the networks where most of your target audience is, and focus on building a strong presence on those networks. Facebook and Twitter might be totally suitable for some brands and a lot less relevant for others. Your chosen social platform is driven by what is most appropriate for your core target audience and where they interact most. LinkedIn is very effective for professional and B2B brands. If your brand has a strong visual component, Pinterest is an excellent platform.

Once you’ve chosen the right platforms, get active. Post frequently – but don’t make all your content about marketing. The goal of social media is not to sell, but to build relationships. Your social media posts should entertain, inform, inspire, or interest your audience.

Taco Bell has a highly active social media presence that gets results. With a brand platform dedicated to fun and delight, and frequently posted content that focuses on customers, the restaurant chain’s Facebook page has more than 10 million fans, and 1.37 million follow them on Twitter.

Rule 3: Be Engaging

An important part of Taco Bell’s social media success, and many other brands that understand how social works, is engaging the audience. The best brands on social media don’t broadcast – they have conversations. They post content that invites audiences to participate, and encourages them to share with friends for even more visibility. From simple questions to elaborate contests, these brands make followers feel like part of the brand experience.

In 2012, Domino’s UK ran a Twitter campaign called “Tweet for Treats” that engaged audiences in a very direct way. For a time period of two hours, they invited followers to tweet with the hashtag #letsdolunch, and stated they’d knock a minimum of £0.01 off the price of their pizzas for every tweet sent that day for lunch. The campaign knocked the pizza price from £15.99 to £7.74. Anyone who followed Domino’s UK on Twitter or liked their Facebook page could order pizzas at the final discounted price through the Tweet for Treat Facebook Tab between 12:00 – 15:00 GMT on their Facebook page. The campaign gained the brand lots of interaction and hundreds of new followers, and helped them sell a lot of pizzas.

Rule 4: Be Social

Another highly effective strategy for social branding is to make it social – in the name of corporate social responsibility (CSR). Practicing good CSR boosts brand perceptions and brand awareness, and social media is an ideal channel for spreading the word about your brand’s social consciousness.

Brewing company Molson Coors Canada uses social media to leverage CSR and increase reach for their responsible drinking initiatives. The company’s social media team focuses not only on selling beer, but also connecting with communities for their programs that include responsible drinking education, the TaxiGuy program that provides cab rides for people who’ve had one too many, and covering the costs of public transportation for drinkers on New Year’s Eve.

Your brand can’t afford to ignore social media. Effective social branding doesn’t have to be complicated – when you maintain consistency. Focus on the best platforms for reaching your audience in terms of what is relevant to them, keep an active brand presence, and engage audiences with informative, interesting, entertaining, or interactive content that meets their needs.

When done strategically and consistently social media can amplify your brand visibility and boost your bottom line.

What do you think?

• How many social channels is your brand on? Are any of your pages inactive?

• Have you integrated social media into your brand strategy or rebranding strategy?

• Which social networks are most likely to attract your target audience?

• Is your brand displayed consistently across all of your social platforms?

• Are you using a consistent brand tone and voice for social media?

• Does your social presence reinforce your brand messaging and values?

Feel free to share your thoughts in the comments below. We’d love to hear from you!

Brand Audit: Tips for Determining Your Brand’s Health – Can It Be Improved?

October 2, 2014/0 Comments/in Brand Audit, Brand Auditing, Brand Relaunch, Brand Strategy, Branding, Rebrand, Rebranding /by Lorraine Carter

Have your sales hit a slump? Are hot new brands drawing your customers away? If your brand seems to have lost its shine, it may be time for a brand audit or brand health check.

Brand audits are effectively a health check for your brand. These comprehensive, honest evaluations look at the overall effectiveness of a brand and its current position in the market compared with the competition, as well as pinpointing inconsistencies and weakness, and identifying potential areas for improvement.

With a thorough and properly executed brand audit you can halt brand deterioration and refresh or revitalize your brand, giving it a new lease of life and effectively stopping the rot to grow your bottom line.

When Should You Perform a Brand Audit?

While a brand audit can provide you with valuable insight into your brand’s performance at any point, there are certain times when it makes more sense to have a brand audit done. One is at the peak of your brand’s evolution.

Brands typically follow a lifecycle that’s similar to most living things: they begin new and full of potential, enter a growth phase, and eventually reach maturity. At this point, you may begin to see market slippage as your brand loses relevance, or your customers move on to newer brands. Regular brand audits that are timed against your brand’s lifecycle can actually help you identify the signs that your brand is about to plateau, allowing you to refresh or revitalize before you begin to lose sales.

Another common time when a brand audit not only makes sense, but can actually be pivotal to success, is prior to a planned rebranding campaign. There are a number of reasons your organisation may be undergoing a rebrand, and a thorough brand audit is a crucial part of any effective rebranding strategy.

Why Do You Need a Brand Audit?

Having a brand audit done at the peak of your brand lifecycle and prior to a rebrand are proactive strategies for preserving and developing your brand. There are also several circumstances that can merit a reactive brand audit—one intended to diagnose issues and problem areas, and turn around a flagging brand.

Brand audits can help you:

Determine the actual position of your brand in the marketplace, and develop effective strategies to elevate your market position

Identify the strengths and weaknesses of your brand, so you can address weak points and capitalize on your strengths for more effective brand differentiation

Discover the actual expectations of your target markets and align your brand more thoroughly with its intended audience

Gain a clear perspective on market perceptions of your brand, and make any necessary adjustments to strengthen your brand platform and customer experience

Address internal issues and repair your brand positioning within the company, in order to strengthen employee morale, productivity, and empowerment

A strong and consistent brand makes more money, both through increased sales and decreased market spend as the power of your brand drives more word of mouth, greater customer engagement, and increased brand loyalty.

Comprehensive brand audits allow you to strengthen your brand and make it the best it can be, illuminating new growth opportunities and new ways to create resonance with your audiences.

What Does A Brand Audit Involve?

There are several factors that define the depth and extent of an effective brand audit. These include the size of both the brand and the organisation itself, the power of the brand relative to the industry and market, the required timescale to complete the brand audit, and the available budget.

In any event, the first step to a brand audit is to clearly define the objectives of the audit. You may simply want to perform a health check for your brand and gain an accurate measure of your market standing, or you may be in the early stages of a rebrand and require an extensive brand audit. The brand audit’s objectives must be absolutely clear from the start in order to develop an effective strategy for analysis and measured against the desired deliverables.

The actual elements of a brand audit vary according to the objectives and the factors mentioned above. These elements may include:

Internal elements: Positioning, brand values, culture, voice, USP, product or service positioning etc.

External elements: Logo and other branded design elements, all brand collateral, website, packaging, social media, SEO, advertising and public relations, content marketing, sponsorships and CSR, videos, testimonials, customer experience etc.

System elements: Corporate brand standards, brand style guides, customer service systems, sales processes, touch points, HR policies, internal systems etc.

Additionally, a comprehensive brand audit will involve strategy reviews, market research, communications reviews, customer research, and employee and HR research.

Internal Brand Audit Support: Getting Employees On Board

Without internal support, a brand audit that is carried out for the purposes of revitalising, refreshing, or salvaging a brand will fail. An essential component of a brand audit is ensuring that both your management and employees understand the reasons for the audit.

It’s critically important to get their full support and commitment on board, not to mention help get them excited about the upcoming changes. Employees who embrace your brand can become powerful brand ambassadors, allowing you to maintain brand consistency and cultivate a loyal customer base.

Some strategies for engaging employees in a brand audit include:

Communicate: Employees who aren’t aware that a brand audit is being conducted can’t contribute to the cause. Inform your employees early and often about the process, and invite them to ask questions and offer suggestions.

Solicit Input: Your employees are an excellent source of information about customer perceptions of your brand, as well as the business itself. Actively solicit employee input on how they view the brand’s strengths and weaknesses, what changes they would make if they could, and how they see customers responding (or not responding) to the brand.

Reward Participation: Employees who “live the brand” are powerful assets—and the more you have, the more effective your brand will be. Watch for employees who embrace the brand audit and strive to reflect changes, and reward them by publicly acknowledging their contributions, or even offering bonuses. This can also encourage others to engage in the process.

Enlisting Your Customers For Your Brand Audit

Public perceptions of your brand are a vital part of a brand audit, and may even be the main reason for performing one. The best way to learn what your target audience thinks about your brand is to ask them directly.

Online polls can be a simple and effective way to gauge customer sentiment about your brand. These one-question checks are quick for viewers to complete, they can be promoted easily online, and they can offer an honest starting point for more in-depth elements of your brand audit. If you have a Facebook page for your brand, you can run the Facebook Poll App and gain instant feedback from your fans.

For a more comprehensive customer view, you can create an online survey with several questions and multiple answers. Online surveys offer greater potential for detailed data and analytics from a wide sampling of your target audience, and can help you further refine your brand audit objectives.

Finally, hiring mystery shoppers is an effective and candid way to gain customer perspective on your brand. Mystery shoppers can engage with your brand at every touch point, and offer a detailed picture of the way customers actually view your brand from the outside—a perspective that is virtually impossible to gain internally.

We have found when conducting brand audits for clients using our Auditing Analysis Accelerator™ system that a combination of all these elements, together with face-to-face interviews, field and desk research produce very insightful and valuable information, often throw up unanticipated surprises which can have a significant impact on the brand strategy going forward.

ROI: What You Can Get Out Of A Brand Audit

Brand audits show you how your target audience truly perceives your brand, how your brand is actually performing, and how you compare to the competition. A well planned and executed brand audit will benefit your business in myriad ways:

Gain insight into your brand portfolio and brand architecture

Evaluate and refocus your brand positioning to improve engagement with your target audience

Align your brand collateral with your brand mission, values, and differentiation to strengthen the perception of your brand

Boost internal brand awareness and drive employee brand engagement

Refocus and improve your brand management and marketing communications

Provide direction for your brand into the future to maintain relevancy, consistency, and growth

As the success of a brand audit depends on honest, detached assessment, working with an experienced external brand agency is the most effective strategy to ensure a true picture of your current brand positioning, and to best identify areas for improvement to revitalise your brand.

What do you think?

• Has your organisation undergone a brand audit in the past?

• How could a brand audit help you identify potential reasons for business decline?

• If your sales are stagnating, what areas would you focus on for a brand audit?

• How would you measure the ROI of a brand audit? How many potential new customers would you need to justify the investment?

• What areas of your brand positioning may be slumped and in need of a brand audit?

• Would you consider a brand audit to identify potential loss of relevance and proactively refresh your brand to avoid declining sales?

Feel free to let us know your thoughts in the comments. We’d love to hear from you!

Brand Naming: Top Ten Methods for Brand Name Creation

September 23, 2014/2 Comments/in Brand Name Origination, Brand Profiling & Positioning, Brand Promise, Brand Relevance, Brand Strategy, Brand Values, Branding /by Lorraine Carter

“A rose by any other name would smell as sweet.” This immortal line from William Shakespeare’s “Romeo and Juliet” reminds us that names have only as much power as we give them – but Shakespeare didn’t have to worry about branding.

The name of your company, product, service or range etc. is often the first thing anyone will come in contact with. It’s your first impression. The question here is, do you want your first impression with your primary audience to be something that’s interesting and helps tell your story? Or do you want something that sounds like many others, an industry or category norm but consequently has less impact because it blends in with the rest. That might be a strategic choice but often not the one most desired.

So what’s in a name, really? Everything, when it comes to your brand. A great brand name is a vital element for brand success, yet so many companies neglect to place enough emphasis on this key ingredient as a fundamental aspect of what makes a sustainable and impactful part of their branding strategy. Naming is all about strategic rationale, not emotion and not politics. If its comfortable and safe – don’t be tempted, it’s totally forgettable too.

Why is your brand name so important? A good name is a compact easy-to-communicate piece of information. It can grab peoples’ attention and make them want to know more. Ideally a good name should communicate one key objective which is strongly founded on your brand promise, positioning, brand values and tailored to fit with your core customer mind set. An effective brand name is memorable and enables it to carry a hugely significant portion of your brand recognition all on its own. It captures a piece of your customers mind share. On the other hand, a forgettable brand name forces you to work much harder to keep your brand visible or even memorable to your customers.

Here’s some ideas on how you can create a powerful brand name that’s memorable, resonates with your target audience, and serves to strengthen your brand collateral while adding amplification to your overall branding strategy.

Understanding the Different Types of Brand Names

Brand naming should not be a haphazard process or a random occurrence. It’s equally a systematic, holistic and creative process driven by very clear branding and commercial objectives. The first step to choosing an effective brand name is to familiarize yourself with the many styles of brand names, and decide which type is conceptually appropriate for your company, your products or services, and your target audience. Set clear and consistent objectives with a solid brand naming brief for your name selection. Avoid the temptation to choose your name subjectively and rigorously benchmark against your agreed criteria during the creative process. Before we start any work creating names for our clients we’ll have completed the brand profiling work which shapes and provides the direction and rationale for the whole brand together with the brand naming brief and its only then we set to work using our Nail It Naming System™.

Here are several brand name types that can serve as a starting point for your brand naming process.

Top Ten Brand Name Creation Categories

1. Founders’ Names:

Among the simplest type of brand name, this one can also sometimes be difficult to use effectively. This style uses the name of the person who founded the company as the brand, with or without further qualifiers that describe the products. Disney, named after founder Walt Disney, is one of the most famous examples of this. Other examples include Cadbury (after John Cadbury), Tata Group (after Jamsetji Tata), and Horlicks (after founding brothers William and James Horlick).

Image via www.cadbury.ie

2. Descriptive Names:

Another fairly straightforward brand naming convention, this style uses brand names that describe the products or services offered. Some examples of this include Internships Ireland, Slendertone, O’Egg, Whole Foods and Internet Explorer. One important thing to note with this category is that sometimes, brand names which seem to describe a product are actually powerful brands that have become synonymous with the products they offer – such as Xerox for copy machines, Band-Aid for elastic bandages and Scotch tape for clear cellophane tape.

When you get so big you’re your trademark protected brand name becomes the byword for the whole category, it potentially becomes a huge problem for the brand owner. These types or brand names are almost victims or their own success and are now fighting the problem of generification. Whenever we say we want to search for something online we say ‘I’ll Google it’, now the byword for search! Frequently people will say they’re ‘Hoovering’ when they mean vacuum cleaning! When a brand name becomes so commonly used, it can lose its value and in worse case scenarios, it can also lose its legal protections! Although it has to be said the brand’s with these problems are in the minority!

3. Geographic Names:

Once again, this simple naming convention is what it sounds like – the use of a region or landmark associated with a product or service in a brand name e.g. Patagonia, Clonakilty Black Pudding. Connemara Seafoods is a premier shellfish company named after its location, the coastal Ireland district Connemara. Emo Oil is named after the company’s home village of Emo. Global tech company Cisco Systems, Inc., draws its name from a shortened version of the company headquarters’ location in San Francisco.

4. Personification:

These brand names are centered around either a real or mythical person who is not the founder, and may not even be associated with the company. Personification brand names may use historical figures, legends, or may create a brand personality around a fictitious company mascot – such as Aunt Jemima or Betty Crocker.

Image via www.bettycrocker.com

5. Evocative Names:

This type of brand name is designed to paint a vivid and relevant image for the customer e.g. The Body Shop, Amazon. For example, Sea Wynde rum evokes images of relaxation on a Caribbean beach with a cool drink in hand.

6. Alliteration or Rhyming Names:

This category includes names that are both memorable and fun to say e.g. YouTube, Piggly Wiggly. Dunkin’ Donuts uses alliteration and a shortened word to create a rhythmic and easy to remember brand name.

Image via www.youtube.com

7. Derivative Names:

This category includes names that are almost like something you’ve heard but have somehow been changed to sound different e.g. Nespresso, Zappos. It can be one of the most creative ways to create a name that is unique and is very reflective of more contemporary naming trends and can be easier to legally register, protect and buy the relevant URL.

Image via www.zappos.com

8. Neologisms (new made-up words):

Some brands use completely made-up new words, which creates a sense of uniqueness and infuses memorable qualities with the brand that help to set it apart from the competition. Examples here include Omniplex, Kodak and Twitter. Neologist brand names, when developed properly, can be among the most powerful brand naming strategies and like Derivative names, easier to register and protect. However they typically require more initial marketing resources to become highly recognized and given meaning through the branding strategy.

Image via www.twitter.com

9. Hybrid Names:

This category refers to brand names like Swissair, ThinkPad, Microsoft, Swisscom and Nice and Easy. All are combinations of current words or recognized syllables which when combined send the right message and potentially highlight attributes and benefits relating to the brand. This form of naming can deliver very creative and memorable results too and like Derivative and Neologist Names are less likely to infringe on other trademarks.

Image via www.swissair.com

10. Acronyms and Initials:

This category refers to brand names that stand for something longer, such as KFC for Kentucky Fried Chicken, VHI for Voluntary Health Insurance, and HP for Hewlett-Packard, GE for General Electric. Names like AA for Automobile Association and BMW for Bavarian Motor Works, only became acronyms after each company had made its mark. They’ve typically rebranded when the long name version no longer served its purpose as effectively e.g. it was so well known and well established in the market place and customers were shortening it colloquially because it was too long winded!

Image via www.bmw.com

Note: Initial or acronym brand names typically work best for companies that are well known or large corporates and have already established a brand under their full names, and shortening the names won’t impact their existing brand equity. For most brands this type of naming convention is best avoided as it effectively amounts to a meaningless mix of letters leaving the customer confused and indifferent.

Image via www.ikea.com

Brand naming can also combine several of these conventions to arrive at a distinctive and powerful name. IKEA is a great example of this. On the surface, IKEA is a neologism, a made-up word that’s easy to remember, and it’s also fun to say. But looking into the origin of the company name, it’s actually an acronym for the founder’s name and the Swedish property and village where he grew up: Ingvar Kamprad Elmtaryd Agunnaryd.

Below are three brand naming methods and tips with strategies you can use to come up with a memorable and effective brand names.

A. Brand Naming Methods: Strategic Brainstorming

Brainstorming, or coming up with as many ideas as possible in a short amount of time, is a great way to get the creative juices flowing. When it comes to naming your brand, you can engage in focused brainstorming by asking and answering a series of questions in as many ways as you can, and then narrowing down to the best choices. It’s important to do this also within the context of an agreed naming brief and a very clear branding rationale based on your brand profile and brand strategy to keep everyone on track.

Some questions you can brainstorm include:

What does your product or service do?
What is the purpose or function of your industry?
How does your product or service benefit your customer?
What’s your brands’ mission?
How does your brand promise solve your customers problems?
What is unique, different, or interesting about your product or service?
How do your brand values enhance your customers lives?
What are some of the common terms in your industry’s lingo or jargon, that apply to your products or services?

Once you have a list of solid possibilities, you can take your brainstorming a step further and list all of the synonyms for the words or phrases you came up with during the session.

B. Brand Naming Method: Name and Word Lists

With this method, you can generate lists of words or names in certain categories that are relevant to your brand, and spin the results into possible brand names. For example, a brand that is based on heritage, classic themes, and timeless roots might look up lists of geologic periods, Latin or Greek roots, historical figures or events, and geographically appropriate legends or myths. Enter “list of [your term]” into Google, and you’ll find plenty of lists to choose from.

When choosing which lists you’ll look up, consider your products or services both literally and abstractly. You may find useful, evocative, or memorable words and names in unexpected places that can create powerful connections with your audience.

C. Brand Naming Method: Puns and Plays on Words

If your brand would benefit from a sense of fun, a touch of whimsy, or cheeky and humorous themes, using a pun or play on words can give you a memorable and highly effective brand name. There are some great examples of brands that use word play like alliteration, alternate spellings, partial word or letter replacement, letter dropping, rhyming, and more, including:

Poo-Pouri®: A toilet odour control product
Krispy Kreme®: An American donut brand
Slim Jims®: A brand of meat jerky snacks
Burt’s Bees®: Natural skin care products made with beeswax

Image via www.burtsbees.com

Play with your brainstorming and word list phrases, and look for opportunities to create plays on words. Experiment with combining and replacing until you come up with several possibilities.

Your brand name is one of the most important elements for the success of your company. Taking the time to create a memorable, evocative, and distinctively unique brand name will give you an unshakeable foundation for an effective branding platform that ultimately leads to your brands success and growing profitability.

What do you think?

• Do you already have a brand name for your company, products, or services?

• How did you come up with your brand name? Was it a process, or did you end up using the first idea that came to mind?

• What brand name type or types is best suited to your brand’s goals, themes, and brand personality?

• Are there any people (real or fictional) or places that tie into your brand? How would you use them in a brand name?

• What categories would you consider relevant to your products or services, either literally or abstractly, that would help you create a great brand name?

• Are your products or services suitable for a brand name that’s a play on words?

• Is your brand naming part of a rebranding strategy and if so how near or far away from the previous old name does it need to be?

Feel free to share your thoughts in the comments below. We’d love to hear from you!

Rebranding Strategy: Using Premium Repositioning To Increase Profitability

September 16, 2014/0 Comments/in Brand Collaboration, Brand Premiumisation, Brand Strategy, Branding, Rebrand, Rebranding, Revamped Design, Revitalized Design /by Lorraine Carter

Repositioning or revitalizing your brand can be a powerful way to gain new market share and boost your profits. One of the most effective rebranding strategies is premium brand repositioning or premiumisation, which is about establishing higher perceived quality or specialness in order to achieve increased profitability by enabling you to charge more for your products and services.

Premium repositioning involves elevating demand and customers’ willingness to pay higher prices for your brand by adding value, which may be either actual or perceived. Checkout the following premium brand repositioning tips to help you make your rebranding strategy a success and grow your revenues.

5 ‘Premium Positioning’ Rebranding Strategy Tips

1. Increasing Actual Value

It’s only natural that improving the quality of your products or services will allow you to charge more. With a premium brand repositioning strategy, adding actual value typically represents a larger financial investment upfront but in turn leads to steady and substantial long-term growth profitability which considerably outweighs the initial investment. Some examples of actual value increase include new innovations, sourcing higher quality materials for product manufacturing, redesigning with new premium features, or delivering higher service quality.

Technology companies are a frequent example of adding actual value to achieve premium rebranding, in an industry known for rapid evolution and innovation. One of the most well-known rebranding campaigns involved Apple, which faced near bankruptcy in the mid-1980s before founder Steve Jobs returned as CEO to turn the flagging company around.

Image via www.apple.com

Among several dramatic steps that included a partnership with primary competitor Microsoft, Jobs increased the actual value of Apple products and the company overall by eliminating a large, money-draining project, and introducing a new, sleek design for Apple personal computers with higher performance—the iMac, which would lead the way for the company’s best-known premium branded products in today’s mobile technology market.

2. Increasing Perceived Value

Premium brand repositioning that involves an increase in perceived value is a popular strategy because there is often less upfront loading and less ongoing capital investment, compared to the previous strategy mentioned, in order to achieve higher profits.

Adding perceived value to your brand requires engaging a rebranding strategy which causes a change in customer perceptions so that your products or services are considered to be worth more—even though you haven’t necessarily changed anything significant physically about the product or service. There are numerous strategies that can be deployed to increase perceived value. Some of them include:

Product repackaging
Brand name changes
Shifts in brand association, positioning or affiliation
Brand messaging shifts

We’ll explore some of these strategies in detail, all of which we’ve deployed with multiple clients over the years when enaging in premium branding repositioning strategies, with examples of brands that have successfully moved and repositioned to more premium markets through increasing their perceived value.

3. Premium Brand Repositioning Through Packaging Design

Birchbox, a subscription ecommerce company offering beauty products for women and men, underwent a premium rebranding campaign in 2013 that focused on its packaging, together with all its brand collateral. The company created a new global identity which included replacing its logo – with its light, somewhat illegible font and splatter style box – with a stronger modern, elegant sans serif font and a simple diamond, representing the ‘spark’ or ‘aha’ moment of the Birchbox brand experience.

Image via www.birchbox.com

The previous single shipping boxes were replaced with an inner box in a clean sophisticated brown with a silver foil embossed logo on it, designed to set off the boxes tissue wrapped interior contents to their best, and a colour-coded outer box with a large, monogrammed version of the new logo design – fuchsia pink for women’s products, and teal blue for men’s.

Image via www.birchbox.com

Adding an inner ‘gift’ box not only increased the aesthetic appeal of Birchbox, but also improved customer service, as the outer box tended to become slightly crushed or damaged during the typical rough and tumble of shipping or postage. In addition to the new packaging, Birchbox redesigned its website and messaging across all its brand collateral and communication channels.

Image via www.birchbox.com

Redesigning brand packaging as a premium rebranding strategy can be highly effective in shifting customer impressions of your brand and adding a stronger perceived value to your products or services, provided the total brand and product or service experience is congruent with what the packaging sells or communicates!

You won’t get a second sale or good ‘word-of-mouth’ if your packaging oversells and underdelivers in terms of product or service. In fact you’ll deservedly get so much negative customer sentiment both on and offline you’ll likely undermine your brand and its reputation, not to mention potential profitability even further.

4. Affiliations and Testimonials for Premium Brand Repositioning

Associations with well-known public figures, VIPs or trusted organizations can enhance your brand identity immensely and help accelerate your rebrand as a premium provider of products or services. A clear example of this theory in action are celebrity endorsements. People are willing to pay more for products or services when they have the perception that celebrities use them, which is why big brands continuoulsy shell out millions for endorsements from celebrities and VIPs, relevant to their target audiences.

Image via www.stylist.co.uk

And some brands just have the good fortune to be chosen by the much admired. High street brands such as LK Bennett, Reiss and Whistles when worn by the Duchess of Cambridge are well know for selling out of the favoured items in less than a couple hours – as are items from brands such as J.Crew when worn by the First Lady of the United States, Michelle Obama. In fact Michelle Obamas’ endorsement of J.Crew has helped the fashion brand rebound from plummeting sales enabling it to reposition itself as a premium line of casual wear.

Image via www.jcrew.com

However aligning your brand with premium affiliations doesn’t have to cost your company millions either. Local celebrities can have a significant, positive impact on your brand positioning and contribute to a more premium perception too. For some companies, professional certifications and ties with trusted organizations also work to create premium brand repositioning and enhanced brand credibility.

5. Brand Messaging and Premium Brand Positioning

Your brand can achieve a shift into the premium market through refined messaging that targets a more discerning marketing demographic. Many luxury brands use this strategy to increase perceived value of their products or services, by conveying their brand as a desirable “must have”.

Stella Artois is among the most in-demand beer brands in the UK. However, in 1976 when the brand was introduced, it was considered too strong, too different, and too expensive. When Frank Lowe took over marketing for the company, he launched an innovative campaign that transformed the perceived disadvantages into strengths. Using the tag line “Reassuringly expensive,” and a focus on the experience of the brand, rather than the taste, Stella Artois was effectively repositioned as a premium brand that still holds strong today.

Whether the focus is on increasing actual or perceived value, premium brand repositioning can be a powerful strategy for boosting your brand’s visibility, demand levels, and profitability.

Creative brand repositioning can revitalize a flagging brand and give new customers reasons to try your brand and existing customers new reasons to remain loyal to your products or services for years to come. As a rebranding strategy, repositioning is one of our most requested services from clients and one which has reaped them the most rewards, assuming everything else in the mix lives up to customer expectations or ideally exceeds them!

What do you think?

• Does your brand have a viable way to increase the actual value of your products or services?

• Would you focus on production values, customer service values, or both?

• What types of perceived values could you increase in association with your brand?

• Could your products benefit from a packaging redesign? How would you add premium value through your packaging?

• Are there any affiliations or professional organizations that would create a good premium association or match for your products or services?

• How would you shift your brand messaging to appeal to a higher value customer?

Brand Personality: Is Your Brand’s Character Big Enough to Compete?

September 9, 2014/0 Comments/in Brand Personality, Brand Profiling & Positioning, Brand Promise, Brand Story, Brand Strategy, Brand Values, Brand Voice, Branding /by Lorraine Carter

Just as people can be larger than life, a brand’s personality can take on a life of its own. Creating a brand with an authentically strong character is central to your branding strategy success and effectively the decider between just another average price fighter or a truly magnetic and profitable brand.

And the good news for smaller brands – who frequently think branding is purely the remit of deep pocketed big national or global entities – it’s entirely within your grasp too, if you develop the right ‘know-how’. With a solid brand profile and the right brand strategy in place, your brand can punch above its weight and become bigger than another mere product or service, and consequently generate tremendous brand impact and instill an unshakeable brand loyalty in your target audience.

Here’s how you can be a small player with a big heart—and big profits—by using brand profiling and amplification strategies to create an magnified personality that brings your brand to life and makes it truly compelling to your primary target audience.

Note: These tips are some of the magic sauce we use coupled with our ‘Personality Profile Performer System™’ when working with our clients to help them develop their brand profiling.

Key Ingredients for a Compelling Brand Personality

What goes into a great brand profile? Brands with compelling, customer centric personalities are able to reach out to, and engage their target audiences in ways that elicit strong emotional responses.

An effective brand profile provides the direction for creating a customer centric, brand resonance or affinity with your customers through the emotions your brand endeavours to elicit in them, whether it’s gritty and real, sophisticated, entertaining, decadent, or simply warm, feel-good pleasures. Regardless of the overall effect, brands with strong personalities share characteristics that include:

A Compelling Brand Story: Delivering an incredible brand story gives your core target customers a foundation for engagement and loyalty, and adds depth to your brands’ embodiment.

Clear Brand Values: When your brand stands for something that matters to your target audience, your customers can feel like they’re part of something bigger whenever they engage with your brand.

Evocative Emotions: Funny or poignant, lighthearted or dramatic, brands that make customers feel strongly about something that matters to them are far more memorable, referable and engaging than the bland, boring or just another ‘me too’ average. People buy with emotion and justify with rationale!

Your Big Why? Your Brands’ Mission: Coca-Cola wants the world to be happy. Apple wants everyone to enjoy and intuitively use their cutting edge technology and enhance peoples’ lives. What does your brand want to accomplish? A great mission statement is an authentically lived experienced which encapsulates the DNA or core essence of your brand and not only generates buzz and excitement for your brand but gives it substance and depth. It’s not something clinical and stark living on the corporate wall gathering dust or buried somewhere in your annual report or on your website. It’s an integral part of the way you fundamentally do business and interact with the world around you and most importantly it’s about what you do, with or for your customers and how you want them to feel.

Absolute Consistency. Developing and sustaining an incredible brand profile requires consistency across all aspects of your brand, throughout every channel and touch point. Each customer interaction should reinforce your brand personality and keep your brand promise.

1. Building an Emotional Response

Strong emotions are central to a larger-than-life brand personality. The most effective brand profiles are developed to evoke a specific feeling that your primary customers value and experience each time they choose to buy that product or service from you.

An effective brand profile is also developed in order to amplify the brand’s difference and set it apart from all the other pretenders competing for wallet share. And this is the fundamental core of the work we do with our clients in helping them build their brands.

Many companies believe an emotional brand is customer-generated, and therefore unattainable—but successful brands understand that emotional responses can be evoked through creating a strong brand personality coupled with strategic brand engagement. Successful branding is a two way interaction between the brand and the customer.

It’s a shared ‘meaningful’ exchange that the customer values. In short its a humanly emotional engagement where the customer electively participates in the exchange because it positively enhances their lives in some way that they value. And this is what brand profiling is all about – using systems like our ‘Personality Profile Performer™’ for creating the character of your brand and then developing the ‘road map’ of how it will be brought to life.

Image via www.besamecosmetics.com

Such is the case with Bésame, a niche cosmetics company with a powerful brand personality rooted in the glamour heydays of the 1920s to 1950s. This entrepreneurial business set out to develop its brand profile from the beginning, and intentionally created a nostalgic brand with old-fashioned values that evokes wistful memories of a bygone era.

Image via www.besamecosmetics.com

Gabriela Hernandez, the founder of Bésame, was inspired by the vintage original cosmetics of her grandmother. Prior to launching her company, she decided that her brand’s personality would be very feminine, romantic, nostalgic and elegant in a traditional sense, while delivering very modernly efficacious products.

Image via www.besamecosmetics.com

Every aspect of the Bésame brand was developed to amplify this glamorous and nostalgic personality to create differentiation in an incredibly busy category noted for the billions spent on selling hope and aspiration to its largely female audiences!

Image via www.besamecosmetics.com

The company’s distinct packaging design uses very tactile high quality materials including rich fabrics, metals and colour palettes designed to stand out from the oceans of plastic containers. Consistency across all brand channels, a distinctive experience from start to finish, and internal branding that extends to the way the company’s phones are answered and staff interactions all contribute to underpinning this distinctly nostalgic brand profile. Collectively it’s what makes Bésame a highly successful brand that’s carried in major department stores around the world.

2. The Bold and The Brave

A strong brand personality, even if it’s controversial, can elevate your business to success. The key to this strategy is to start out bold and stick to your guns, regardless of any potential criticism or public outcry from a small minority. Taking a stand—preferable a defensible one—can help you define a brand profile that outshines your competition consistently.

Image via www.benjerry.com

For specialty ice cream brand Ben & Jerry’s, that stand is irreverent fun. The entire company, which began with founders Ben Cohen and Jerry Greenfield selling homemade ice cream from a renovated gas station, is built on the idea that if you’re not having fun, you shouldn’t be doing it!

Image via www.benjerry.com

The small brand made a big impact early on with its whimsical and cartoonish packaging, outrageous flavour names like Cherry Garcia and Wavy Gravy, and a high-demand strategy of selling only pints instead of half-gallons, offering exclusive batches and retiring flavours. In fact, the Ben & Jerry’s website maintains a Flavour Graveyard that showcases “de-pinted” flavours throughout the company’s history.

Ben & Jerry’s has never shied away from controversy—it’s all part of the fun. The company has embraced such controversial flavours as Black and Tan, named after an alcoholic beverage but perceived as associated with a paramilitary police force, and Schweddy Balls, named for a Saturday Night Live character and decried as “too explicit for grocery store shelves.” Ben & Jerry’s consistently bold stance has earned their ice cream an outrageous brand personality and a strong, loyal customer base.

3. Redefining a Niche

Finding a new twist on an old industry standard is a fantastic strategy for building powerful brand profiles. This involves highlighting and amplifying one or more aspects of your brand differentiation, and turning those amplified characteristics into a brand personality that can stand on its own.

Image via www.poopourri.com

An incredible example of this comes from an FMCG brand making a huge stink, namely Poo-Pourri! Founded in 2006, the odour control company has already made a huge impact by turning the usually discreet nature of bathroom odour product marketing on its head and flaunting the fact that its product deals with poo!

Image via www.poopourri.com

The secret blend of essential oils and other natural compounds eliminates bathroom odors by creating a protective film on the water’s surface. More than 4 million bottles have been sold, according to the company’s official website. When I first wrote about this brand a few years ago they were already making waves but take a look at what they achieved now – and they’re not a massive company!

Image via www.poopourri.com

This brand has absolute clarity over who their target market is, namely glamorous, silk robe wearing, youngish women and they’re not afraid of who they might offend. They’ve developed their whole brand personality around suiting this target audience’s needs and they never waiver from it. Yes they have other secondary products aimed at men, parents and even pets with Pooch-Pourri, but their primary audience is a very particular kind of women and everything is geared to engage her in a certain way!

Image via www.poopourri.com

Take a look at how their brand personality extends onto their product scent names:

• Hush Flush – A fresh Floral Blend of Wildflowers in the Spring, Before You Go, Give the Bowl a Spray, the Air Stays Fresh as a Spring Bouquet

• Deja Poo – A Soft Sweet Blend of White FLowers and Citrus, You’ve Been Here Before But Now With a Scent You Adore

• Party Pooper – A Fresh Crisp Floral Blend of Mandarin, Tangerine, and Lily, When Glasses CLink, Don’t Ruin the Party With a Stink

• Poo La La – An Elegant Blend of Peony, Rose and Citrus, Embrassing Odors… Say Adieu

• Sh*ttin Pretty – A Delightful Fresh Blend of Rose, Jasmine and Citrus, It Ain’t Awesome Till Smells Like a Blossom

And this is just a small sampling of a pretty extensive list!

Poo-Pouri’s marketing has a very definitive brand voice that features loads of toilet humour woven throughout its website, commercials, and other brand collateral. The brand’s very first social media marketing campaign, featuring a video called “Girls Don’t Poop,” went viral almost immediately with over 6 million views within a week, doubling Poo-Pouri’s Twitter following and increasing Facebook fans by 70 per cent in just a few days, not to mention their bottom line!

And while this advert might be ranked by USA Today as one of the worst adverts of 2013 it’s got 29,334,105 views and counting, with 67,298 likes and only 3,572 dislikes. They don’t give a ‘crap’ about anyone else – other than their primary target market!

Brand Amplification Strategies for Spreading Your Brand Personality

Once you’ve defined a distinctive and larger-than-life brand personality, there are multiple ways in which to leverage your brand profile through brand amplification strategies. When your brand has an attention-grabbing personality that stands for something your audience cares about, amplifying that brand message will get you noticed in a crowded market place. However you must consistently deliver on that personality and brand promise in everything you do.

Brand consistency is critical to any amplification strategy and especially effective for smaller brands too. Being truly consistent with your brand means ensuring that your website, packaging, brochures, vehicle livery, social media accounts, brand collateral etc. and all customer-facing touch points congruently mirror your brand profile and echo the same ‘exaggerated’ characteristics that infuse personality into your brand and everywhere it lives or interacts.

Your company’s public relations should also reflect your brands’ personality and the stories associated with it in the media. Community activities and corporate social responsibility (CSR) campaigns are also an important part of your brand strategy, especially for brands with feel-good, give-back mission statements and socially mobile brand stories.

When it comes to brand personality, the size of your brand truly doesn’t matter. Larger-than-life brand profiles help you rise above the noise and breathe life into your brand, so you can capture the imagination, emotions and ongoing support of your primary target customers.

What do you think?

• What kind of personality does your brand have? Does it match the profile you envisioned for your brand?

• How can you differentiate your brand and amplify those differences into a brand personality?

• What emotional response do your customers expect from your brand?

• Are you delivering your brand personality consistently across all channels?

• Does your brand packaging reflect a larger-than-life personality?

• Which aspects of your brand platform fail to capture your brand personality? How can you change that?

Feel free to leave your thoughts in the comments. We’d love to hear from you!

Brand Identity Design: Key Principles for Achieving Winning Solutions

September 2, 2014/0 Comments/in Brand Collateral, Brand Design, Brand Identity Design, Brand Style Guides, Branding, Graphic Design, Logo Design, Packaging, Packaging Design /by Lorraine Carter

We all know great design has a critical role to play in creating a powerful brand as evidenced by the many examples across every sector and category around the world. The question here is, where do you start and how do you ensure that your chosen brand design direction is relevant and appropriate to achieve that much sought after success.

Branding your business, product, service or organization effectively requires a combination of multiple factors, each of which must congruently communicate your brand story, positioning, values and so forth in a way that’s relevant to your primary target audience. Every touch point in your brand communications arsenal needs to maintain consistency across every channel and medium if it’s to be successful. In fact the visual cohesiveness of your brand is so important it can make or break your brand success.

Brand design encompasses multiple elements, disciplines, specialist skills and strategies but for the purposes of this article we’ll touch on a just couple as examples. The principles of good brand design go beyond merely logos but include signature colour palettes, fonts, product packaging, digital design, uniforms, advertising, brochures, stationery, exhibition stands, digital presentations, videos, vehicle livery, signage etc., in short all your brand collateral and even the look of your physical premises or retail space, if you have one. Successful brand design identity incorporates and unifies every aspect of your business including both what your team, and your customers see and experience in the physical tangible sense offline and digitally or online.

The following principles will help guide you in creating, auditing or revitalizing your visual brand assets in order to achieve better brand recognition. They will also help you achieve a more sustained and powerful impact that resonates with your core target audience.

Brand Identity and Logos – The Power of Simplicity

Logos are vital as visual hooks for your brand, they are the tip of the iceberg so to speak. A strong brand logo, managed and protected through well developed brand guidelines, is a very important tool in helping unify all the visual aspects of your business and ensures that your products, marketing collateral, and company communications are appropriately underpinned cohesively by your brand visually.

Image via www.time.com

However, many businesses make the mistake of allocating insufficient resources to really thinking through what their brand logo should convey. Many neglect to develop their brand profile, which essentially underpins the creative direction for their brand logo coupled with all the other elements of their brand identity.

Your brand logo is a distillation of your core brand message, your brand values, the outward expression of your organization, product or service. It underlines who you are and what you stand for and is the fundamental means for customer recognition. It acts as the icon differentiator to your competitors, and yet so many companies and products have non-descript bland, forgettable, indifferent logos lost in a pool of meaningless mediocrity.

Image via www.nationalgeographic.com

It’s also important to note that great brand logos don’t need to be overly complex or excessively detailed either. In fact those that are the simplest are often the most effective and have that much sought after timeless longevity that carries them through all the fickle trends, turbulence and deviances in the market place over the years. Indeed complexity, or too many secondary messages can cause confusion. If the viewer has to work hard ‘to get it’ then its largely failing as the symbol for the brand. Think of brands like Time Magazine, National Geographic, the Olympic Rings, Twittter, Apple, Dell, Guinness and Tayto . All of these brand logos are instantly recognizable, timeless and convey the values of the brands behind them at a glance.

Image via www.nike.com

Simplicity is often the secret to a successful brand logo. Some of the most recognized logos in the world are also the simplest, like the Nike Swoosh. The Nike Swoosh is an instantly recognized dynamically curved line representing all the Nike qualities and lifestyle attributes. In fact, this simplicity underpins all of Nike’s branding, from the Swoosh to the iconic three-word slogan “Just Do It,” to the company’s latest gadget: the FuelBand fitness tracker, known simply as Nike+.

Image via www.mcdonalds.com

In some cases, a simple logo can become a phrase, a slogan, and a beacon for the business it represents. McDonald’s yellow, stylized M is known the world over as “the Golden Arches,” and all it takes is a glimpse of this sign to signal the availability of fast, tasty food to customers.

5 Principles for Effective Brand Logo Design:

1. Simple: Unique and recognizable, without being overdrawn or excessively complex

2. Memorable: Achieves an instant connection to your brand

3. Timeless: Will remain effective and relevant for decades to come

4. Versatile: Works in monotone black and white, spot colour or full colour, large scale or small postage stamp or thumbnail size

5. Scalable: Is fully legible and maintains its integrity in large scale high resolution, vehicle livery or side of building size format to small scale postage stamp or low resolution online thumbnail size

6. Appropriate: Reflects your brand profile, messaging and company brand values

A great brand logo is one that is distinctive, different and memorable and conveys a concept or meaning — the core values of your brand, in one strong distilled message.

The concept, shape, and execution of your brand logo should meet all these criteria in order to function effectively in its representation of your brand while also bolstering your visibility and recognition. Remember a logo is a bit like a tattoo, its not something you readily change, so give it the resources and due diligence it deserves from the beginning if you want to reap those long term rewards.

Brand Identity and Packaging Design

Packaging design is brand identity design at the sharp end, the art of promising and being believed all in the blink of an eye. Consequently your product brand packaging is critically important to your brands success from the moment of visual impact in grabbing the attention of your time deprived and visually overloaded target customer, to communicating your brand message succinctly while protecting its contents and supporting effective ease of use too.

If first impressions are mission critical then the challenge for your brand packaging is to engage your target customer through communicating your brand’s emotional and functional benefits, together with its core brand proposition in a way that’s relevant to them, all in a matter of seconds. In fact recent research would indicate you need to achieve all this in under nine seconds!

If the primary objective of great brand packaging is to communicate your core brand messages while achieving stronger sales together with consistent repeat purchases to ensure business growth and a healthy return on investment, then you need to do everything within your power to ensure your brand design leverages everything in your favour. The following packaging design principles are incorporated into every packaging design project we produce for our clients.

14 Brand Design Principles for Effective Brand Packaging:

1. Demand attention

2. Create impulse

3. Communicate your brand proposition succinctly

4. Project and amplify key brand messages

5. Create emotional engagement

6. Build relationships and encourage repeat purchase

7. Be something worth talking about

8. Use structure, shape, closure and materials effectively

9. Provide easily understood product information

10. Provide appropriate consumption or usage information

11. Support and exceed legal mandatories

12. Protect contents

13. Support social responsibility

14. Reduce your brand packaging carbon footprint

Strong brand packaging supports the story of your brand and reflects its personality and conveys emotion that resonates with your target audience. Remember how important emotional connectivity is, people buy with emotion, not rational. Packaging that is witty, clever, bold, challenging, luxurious, unexpected, feminine or masculine, stark or minimalist for example all make different kinds of statements and say something about your brand that creates expectations – all which work hand in hand with your brand promise.

Never forget, you can’t fool the consumer. Their value and perception of your brand is based on how they find them, experience them and engage with them. The bottom line for business is that great brand packaging design will almost always have a positive effect on the company’s profitability.

If brand packaging design is treated as a cost with a token cosmetic makeover or worse still, a plagiaristic blend of all your competitors designs, then the effect on the bottom line is likely to be largely ineffective. However when viewed as an investment and used as a strategic driver, the results can be very profitable on an ongoing basis.

Branding and Managing Your Visual Assets

Effective brand design extends beyond logos and packaging to involve all aspects of your business, wherever it’s represented. Look no further than Google for an example of unified branding. One of the most powerful and recognizable companies in the world, Google’s designers follow a carefully crafted style guide of visual asset management to ensure brand coherence across every product and representation, from their instantly recognizable primary color palette to their fluid, ultra-modern iconography.

And just in case you’re thinking otherwise, you don’t have to be a Google to apply these brand principles and strategies. Establishing a brand style guide, or a set of guiding design principles to create and manage every element of your brand, is essential in helping you achieve brand unification and ultimately enhanced customer brand recognition.

Image via www.google.com

Your ‘Brand Style Guide’ can start as a very simple 15-20 page document, which can be developed and updated as your business grows. It doesn’t need to be encyclopedic in size to support the management and development of your brand. Many of the brand style guides we produce for our clients typically start at between 20-30 pages in size initially and are added to as the brand evolves and extends across the total business. For reference, Behance offers an exclusive look at Google’s visual assets guideline in two parts: Part 1 and Part 2.

Simple and Unified: The Primary Keys to Brand Design Success

Simplified brand design that is carried out uniformly across all visual aspects of your business is the most effective route to success. Consistent brand visuals can do more to solidify your brand than a library’s worth of text. When your customers can recognize, refer and relate positively to your brand at a glance, you’re well on the way to increased brand awareness and growing profitability. Invest in your brand properly from the start, appropriately aligned to your business strategy, and you’ll reap the rewards long term.

What do you think?

• Does your company logo meet the five design principles for success?

• Are your brand visuals truly different, distinctive and memorable?

• Does your brand packaging achieve the top 14 essentials for success?

• Have you developed, managed and consistently applied your brand using a properly developed brand style guide across all design elements of your brand?

• How can you unify your visual presentation and develop brand consistency throughout your business, online and offline?

Feel free to share your thoughts in the comments below. We’d love to hear from you!

Brand Resurgence: 4 Lessons Learned from Amazing Brand Comebacks

August 26, 2014/0 Comments/in Brand Relaunch, Brand Revitalisation, Brand Strategy, Branding, Innovation, Rebrand, Rebranding, Revamped Design, Revitalized Design /by Lorraine Carter

Brands fizzle out all the time. From historic flops like the Ford Edsel to problematic launches from established brands, such as Crystal Pepsi and the disastrous introduction of Apple Maps, brand disintegration can hit any company for any number of reasons. But some brands are agile enough to adapt, adjust their strategies, learn from their mistakes, and re-emerge stronger than ever.

Brand revitalization can generate a powerful response for any business, whether your brand is guttering out completely or simply losing steam. Here are some lessons to learn from amazing brand comebacks that have revitalized some of the most successful brands in the world.

4 Lessons Learned from Amazing Brand Revitalizations

1. Apple: An Unconventional Partnership

Despite the company’s problem with its map application, Apple is among the most powerful and well-known global brands today—but they weren’t always. It’s a well know story, the company started out strong in the 1980s with a decisive and profitable position in the computer industry. But following Steve Jobs’ resignation in 1985, performance dwindled, and by the mid-1990s the organization faced imminent bankruptcy.

Image via www.apple.com

Jobs returned as CEO in 1997 to face the daunting task of restructuring the company and salvaging the brand. After scrapping the expensive Newton, Jobs took a bold and controversial step by entering into a partnership with Apple’s biggest competitor, Microsoft.

Apple’s customers weren’t thrilled with the idea of sleeping with the perceived enemy. But the $150 million investment from Microsoft not only allowed for the development of popular Microsoft programs like Office for the iOS system, but also paved the way for the iMac—Apple’s sleek, innovative all-in-one PC that represented the new brand positioning and served as a landmark for the company’s signature products, including the iPod, iPhone, and iPad.

Jobs’ risk-taking may have met with initial resistance from his primary audience, but the partnership paid off and ultimately helped Apple claim the dominant position in the mobile device market.

2. Old Spice: Shifting the Target Market

Classic American brand Old Spice introduced its grooming products for men in 1938. The brand experienced steady growth, and by the 1970s was the top brand in its product class. However, the Old Spice brand aged along with its customer base, and by 1990 it had lost its appeal—Old Spice was an old man’s staple, and brand loyalty was at an all-time low.

Image via www.pg.com

At this point, Procter & Gamble purchased the Old Spice brand from parent company the Shultan Co., and launched a brand retargeting campaign aimed at capturing the younger generation. A new deodorant line called Old Spice High Endurance was marketed to teens, and the brand’s performance slowly ascended. Then in 2010, the company released the first of a series of quirky online commercials featuring the “Old Spice Man,” aimed at the younger generation.

The video quickly went viral, and propelled the Old Spice brand to the top spot in the body wash market. Sales of Old Spice increased by 107 percent in June 2010, shortly after the video’s release.

Image via www.pg.com

With a package redesign, new product releases aimed at a new demographic, and a video campaign that targeted younger markets by appearing in the channels they frequent, Old Spice created a brand resurgence that is still going strong today.

3. Dr. Martens: Banking on Nostalgia

Footwear brand Dr. Martens, known for patented air-cushioned soles and trademark yellow stitching, was a UK favorite for years. Dr. Martens boots saw peak success in the 1970s, when British punk rockers adopted the brand and created a craze. But when grunge moved in during the 1990s, Dr. Martens moved out—in a big way.

Image via www.drmartens.com

The brand fell out of favour in the fashion industry, forcing the company to downsize together with production stopping in the UK. In 2003, Dr. Martens’ production facilities relocated to more economically favorable China, leaving just a handful of design and office staff behind.

Image via www.drmartens.com

But in 2007, the company took advantage of a growing retro movement to relaunch the brand—and pulled off a successful brand resurgence simply by changing the name of its product. The original Dr. Martens shoe was introduced as the Dr. Martens “Vintage” line, with campaigns appealing to their customers’ sense of nostalgia. By 2010, the brand appeared in multiple designer collections on fashion show runways, and in 2012 Dr. Martens was assessed as the eighth fastest-growing company in Great Britain.

4. Nintendo: Pushing Brand Innovation

The Nintendo Co. has existed for longer than most people realize. The Japanese company was founded as a playing card manufacturer more than 120 years ago, but is better known as one of the first video game companies in the world. Nintendo entered the video game market in 1974, and found incredible success in the 1980s with enduring classic arcade games like Donkey Kong and Super Mario Bros.

By the 1990s, the company dominated the home gaming console market with the Nintendo Entertainment System (NES), Super Nintendo, and handheld Gameboy system. But competition from Sony and Microsoft heated quickly, and sales of the Nintendo 64 system launched in 1996 lost out to Sony’s PlayStation. The next iteration from Nintendo, the GameCube, performed dismally against both PlayStation and Microsoft’s Xbox.

Image via www.wii.com

Following the GameCube, Nintendo stopped focusing on improving its existing design, and moved into a new more innovative direction. In 2006, the company released the Wii—an entirely new design that resembled no other system. It was easy to use, highly interactive, and marketed not just to video game players, but to families with children. In addition, it was no coincidence that the name of the product is pronounced “whee,” which strongly associated it with fun. The Wii sent Nintendo surging back to the top, far outselling both of its main competitors’ same-year system releases, the Xbox 360 and the PlayStation 3.

Image via www.wii.com

A focus on brand innovation and a redirected marketing campaign allowed Nintendo’s fizzling brand to come back stronger than ever. To date, the company has sold more than 86 million Wii units and continues to outperform its competitors.

There are many ways to revitalize your brand with a brand resurgence or rebranding strategy, from a simple product name change to an extensive overhaul of brand packaging, brand positioning, and strategic brand partnerships. Regardless of the size of your business, these brand comeback lessons can help you revive a flagging brand and experience greater customer engagement, higher brand recognition, and increased profitability.

What do you think?

• Would a strategic partnership with a competitor help you leverage your brand? How about partnering with a complementary business?

• What kind of strategic risks have you considered taking with your brand?

• Is there a new market demographic you could reach by refining your positioning or brand strategy?

• Would you consider relaunching your products under new names to spark a brand resurgence?

• What innovations can you implement in your products or promote in your marketing to strengthen your brand?

Feel free to leave your thoughts in the comments below. We’d love to hear from you!

Personal Branding: Tips for CEOs & Senior Executives

August 19, 2014/2 Comments/in Brand Personality, Brand Profiling & Positioning, Brand Promise, Brand Reputation, Brand Strategy, Brand Values, Branding, Business, Personal Branding /by Lorraine Carter

Branding is essential for the success of your business, but your products or services aren’t the only aspects of your company that need a strong brand. As a CEO or executive, and the public face of your business, developing a distinctive and consistent personal brand complements and further solidifies your business brand—while at the same time helping you achieve personal development, growth and enhanced career success.

Personal branding is a natural extension of your leadership. Your personal brand encompasses your expertise, your career accomplishments, and your professional reputation. In large part, it is the emotional response your customers have when they hear your name—it is the experience of ‘you’.

As a CEO or executive, you don’t have to be Sir Richard Branson or Jeff Bezos to enjoy the benefits of a well-developed personal brand. The following four tips will help you create a consistent personal brand that will help elevate your professional reputation and drive brand effectiveness for your business.

Top 4 Personal Branding Tips for CEOs and Senior Executives

1. Understand Your Existing Personal Brand

Whether or not you’ve worked to develop it, you already have a personal brand. The problem is that it may not be the brand you want.

Your personal brand is defined by your reputation, and by other people’s perceptions of you. This is especially critical in today’s digital world, where trusting online information and resources is the rule rather than the exception. What kind of picture does a Google search for your name paint?

Controlling your personal brand begins with awareness of the reputation that’s already out there. Your professional website, social media profiles, and published content should all reflect the brand promise you want to deliver to your customers. Without active participation in shaping your personal brand, it will be created for you—and you may not be pleased with the results.

Some of the most crucial ingredients for managing your personal brand online include:

A professional photo: Maintain personal brand consistency with one high quality, professional headshot that’s used for all of your online platforms, from your website to Linkedin to Facebook to Google Authorship etc. Having a great photo not only encourages brand recognition and visibility, but also helps to create personal connections with your customers.
A unified profile: As with your photo, use a single, succinct and compelling personal bio for every aspect of your online presence that encapsulates your personal brand and strengthens brand recognition.
A defined and consistent brand position: Make sure your personal brand philosophy is reflected in every piece of content that appears under your name online. Conflicting or incongruent presentations can undermine or dilute your brand and raise doubt in the minds of your audience about your integrity.

2. Define Your Niche

You may know how to define a niche for your products or services, but what about your personal brand? You can’t identify a target audience, because your customers aren’t buying you—or are they?

The goal of personal branding is to sell your audience on ‘you’ as a professional, an expert, and a business leader. This means you do have a target market, and it includes your business customers as well as your colleagues, strategic partners, stakeholders and the thought leaders in your industry. So defining your personal brand niche means deciding who your ideal audience is, and determining how you can best connect with them on a personal level.

3. Elevate Your Personal Brand By Association

As the saying goes, you are known by the company you keep. This holds true for personal branding, where a few strategic endorsements from industry influencers can enhance your personal reputation and allow you to be perceived as successful by association with known name brands.

Image via www.timferriss.com

Tim Ferriss, entrepreneur and New York Times bestselling author of The 4-Hour Work Week, has seen phenomenal success as a personal brand, bolstered by multiple endorsements from highly recognizable names. The bio page of Ferriss’ website places him in the company of big business and personal brands, from working with Google, Harvard, and Nike, to appearances in Forbes and on CNN, to receiving mentions in the class of Richard Branson and Jack Dorsey.

As a CEO or executive, networking with influencers in your industry and gathering testimonials is a powerful way to build your personal brand and draw on the success of association.

4. Own Your Brand

Even in an impersonal medium like video or the Internet, your audience can tell when you’re being authentic—and they can spot a phoney. Your personal brand will not be successful if it’s not authentic. In fact, authenticity forms the foundation of a unique personal brand that helps you stand out. As writer and poet Oscar Wilde (who was a strong personal brand before the term was defined) said: “Be yourself; everyone else is already taken.”

Many CEOs and executives fear the possibility of polarizing their audiences with a strong, authentic brand. But it’s essential to realize that, like your business brand, your personal brand won’t appeal to everyone—and it doesn’t have to.

Image via www.apple.com

Take, for example, Steve Jobs. The former CEO of Apple was unquestionably a powerful personal brand. Innovative, dynamic, and widely respected, Jobs was also known for his strict perfectionist tendencies and for being harsh on his employees. He never tried to hide these qualities or apologize for them, yet even after his death, Jobs remains a beloved icon and a symbol of technological innovation.

Jobs’ less desirable personality traits remained a known but low-key quantity throughout his life and career. But even more polarizing personal brands can be successful, whether at the positive or negative end of the spectrum. Consider the unprecedented success of UK entrepreneur and celebrity chef Gordon James Ramsay, Jr, OBE. Abrasive, brusque, and demanding, Ramsay has built his personal brand on unending criticism delivered in crude language that has actually reduced his guests—his customers—to tears on occasion.

Image via www.gordonramsay.com

Still, Ramsay’s audience can’t get enough. The reason is that despite his caustic demeanor, Ramsay is absolutely authentic. He has a genuine interest in, and a passion for, helping others succeed, and that passion shines through. And while he may seem to work at cross-purposes, at its core, Ramsay’s Kitchen Nightmares aims to create more successful restaurateurs through the application of Ramsay’s demonstrated expertise.

Defining, shaping, and promoting your personal brand as a CEO or executive requires concentrated effort and some brand strategy inputs, but the results are worth the challenge. By maintaining a powerful and consistent personal brand that is distinct from, yet complementary to, your business brand, you can engage your customers and strengthen your platform for ongoing success.

What do you think?

• Are you aware of your existing personal brand? Is it positive, negative, or neutral?

• How can you monitor and shape your personal brand online?

• What niche audience does your personal brand appeal to, and how will you reach them and engage them positively?

• Where would you start looking for influencer endorsements in your industry?

• How can you define and enhance your authentic personal brand?

Feel free to share your thoughts in the comments. We’d love to hear from you!